Terms and Conditions

Terms and Conditions of Tupac Adventures

1 DEFINITIONS: The following definitions shall apply throughout these terms and conditions:

  • 1 Client: Refers to the person booking a trip offered by Tupac Adventures, including all participants that person may book on behalf of.
  • 2 Day Tour: Any trip offered by Tupac Adventures lasting one day.
  • 3 Deposit: Signifies:
    • 1 For Treks: USD $300 per participant, per Trek, payable to Tupac Adventures at the time of booking the Trek. If a Client wishes to do Wayna Picchu Mountain or Machu Picchu Mountain, the deposit will be $385 for all Inca Trail treks and any alternative treks, e.g., Salkantay, Lares, Vilcabamba.
    • 2 PLEASE: Make sure to add the fees associated with your PayPal / VISA transaction (approx. 4.5%). Tupac Adventures will send you a receipt indicating the exact amount received and the balance to be paid upon arrival in Cusco.
    • 3 For Peru Itineraries: 50% of the total itinerary price, payable to Tupac Adventures at the time of booking the Trip.
    • For Day Tours: 50% of the total tour price, payable to Tupac Adventures at the time of booking the Trip.
    • Once the deposit is received, we proceed to purchase the permits and all services immediately through the Peruvian Government.
  • 1 Tupac Adventures: Refers to Tupac Adventures, a fully licensed, professional tour operator based in Cusco, Peru, including all employees and associated persons of the company.
  • 2 Peru Itinerary: Refers to a multi-day Trip offered by Tupac Adventures where trekking is not the main activity.
  • 3 Terms: Means these terms and conditions, as may be updated by Tupac Adventures from time to time.
  • 4 Trek: Refers to a Trip where trekking is the main activity.
  • 5 Trip: Any trip, tour, or trek offered by Tupac Adventures and booked by a Client.

2 ACCEPTANCE: The Client agrees that they will be bound by these Terms upon payment of the Deposit.

3 APPLICATION AND TERM: These Terms apply to all Trips from the date that a Deposit is paid until the date the Trip finishes.

4 PRICE: The prices of all Trips offered by Tupac Adventures are as listed in the Tupac Adventures offices and on the Tupac Adventures website, and may be updated by Tupac Adventures from time to time. All prices are based on double accommodation; an extra charge will be applied for single accommodation in the case of Alternative treks and the short Inca Trail.

5 PAYMENT:

  • 1 Deposit: The Client may pay the Deposit using one of the following two methods:
    • 1 MONENEY TRANSFER/ Visa/Mastercard and all Cards: follow the prompts to pay the Deposit using the provided link or the button Book now, found on the payment section of the Tupac Adventures website. The Client will receive an order number, and this must be sent in an email to Tupac Adventures confirming the deposit has been paid.
  • 2 Balance: Following payment of the Deposit, the balance payable for a Trip is due as follows:
    • For Treks and Day Tours: no more than 48 hours before the first day of the Trek, at the Tupac Adventures offices. Payments may be made in cash in USD or Peruvian soles (using the exchange rate on the day). If a Client is unable to comply with this clause, Tupac Adventures must be notified at least 48 hours before the Trip, and will have full discretion as to whether late payment will be permitted.
    • For Peru Itineraries: no less than two weeks before the start date of the Trip, using the PayPal method described in clause 5ai. If a Client is unable to comply with this clause, Tupac Adventures must be notified at least two weeks before the Trip, and will have full discretion as to whether late payment will be permitted.

5 AVAILABLE DATES: When a Client sends a booking enquiry to Tupac Adventures, they must provide a range of dates that they are available to travel. Tupac Adventures will prioritize the Client’s preferential dates; however, the Client authorizes Tupac Adventures to use any of the dates in the range provided by the Client to book a Trip.

6 STUDENT AND UNDER 18’S DISCOUNT: A discount will be provided to students aged 25 or under and persons under the age of 18 at the date the Trip begins. The amount of such discount will be advised by Tupac Adventures. Students must send a copy of a valid university identification card to Tupac Adventures at the time of booking; the identification must be valid for the duration of the Trip, and the physical card must be presented upon arrival in Cusco.

7 TRANSFERS: The Client is not permitted in any way whatsoever to transfer a Deposit, including to a different Trip, date, to any other person, or to the balance of another Trip or person.

8 CANCELLATION:

a) If a Trip is canceled, or a Client wishes to leave a Trip, for any reason, the Deposit and any balance paid will not be refundable. If the Trip has been paid in full, there may be components that the Client can still use, such as the Machu Picchu entrance, train ticket, and bus ticket.

b) Deposit is non-refundable, non-transferable to another date or person because the permits are purchased through the Peruvian government and due to their rules, the permits are not transferable and non-refundable.

c) Refunds will be provided for Day Tours (City Tour, Sacred Valley, Southern Valley, Maras Moray, River Rafting, Rainbow Mountain, Humantay Lake) as follows:

  • 100% refund of the Deposit if Tupac Adventures receives notice of the cancellation at least 30 days before the date of the Day Tour (City Tour, Sacred Valley, Southern Valley, Maras Moray, River Rafting, Rainbow Mountain, Humantay Lake); does not apply for hiking treks.
  • 50% refund of the Deposit if Tupac Adventures receives notice of the cancellation between 15 and 29 days before the date of the Day Tour;
  • For day tours, No refund of the Deposit will be provided if Tupac Adventures receives notice of the cancellation less than 15 days before the date of the Day Tour.

9 ALTERATION BY TUPAC ADVENTURES: The Client acknowledges that traveling in Peru requires flexibility, patience, and understanding that changes may be required. Tupac Adventures may at any time alter a Trip’s itinerary due to any circumstances that may occur beyond its reasonable control and will not be liable for any such change.

10 FORCE MAJEURE: Tupac Adventures is not responsible or liable where any force majeure event or circumstance occurs beyond its control, including but not limited to acts of God, civil or military disturbances, extreme weather, disease, technological interruptions, labor strikes, or acts of war or terrorism. The Client recognizes that Tupac Adventures may need to alter or even cancel a Trip in response to a force majeure event or circumstance and and will not be liable for any such alteration or cancellation.

11. PROTEST OR STRIKE EARLY DEPARTURE: In the event of a protest or a strike, which may affect the itinerary of a Trip, Tupac Adventures, at its discretion, may decide to leave early for the Trip in order to provide the best service possible. In such cases, Tupac Adventures will charge an increment to cover the extra costs incurred, such amount as to be determined by Tupac Adventures, depending on the circumstances

12. HOLIDAY OR ELECTION EXTRA CHARGE: Where a Trip takes place on one or more of any of the following days, due to reasons of public holiday, or elections in Peru, an extra charge per person, per Trip will be applied: December 22, 23, 24, 25, 29, 30, 31, January 1, and any day that an election may fall on. The extra charge will be determined by Tupac Adventures (35 usd), and covers staff’s fines for missing elections, or is a bonus for staff missing a public holiday.

  • 13 EVACUATION: If a Client is not able to complete a Trip, transport costs back to Cusco or the final destination of the Trip, in the case of medical emergency will be covered by the Client. Any other loss, damage or costs related to a Client’s evacuation from a Trip and additional emergency services will also be the Client’s responsibility. The Client agrees to abide by all Tupac Adventures’s guides’ decisions in all circumstances where a Client needs to be evacuated for any reason from a Trip
  • 14 CLIENT RESPONSIBILITIES
  • 15 Insurance: Tupac Adventures strongly recommends that the Client purchases adequate travel insurance to cover any cancellations, delays, medical expenses, emergencies, interruptions due to unforeseen circumstances, and loss or damage of personal possessions or equipment that may occur in relation to a Trip. The Client acknowledges that the Client is responsible for all loss or damage suffered by the Client, except as expressly provided in these Terms.
  • Risk: The Client acknowledges that Trips are adventurous, and inherently involve a certain amount of personal risk, especially Treks. The Client accepts responsibility for all risks associated with a Trip and agrees to neither sue, nor hold liable in any way, Tupac Adventures, or any of its employees for any loss, damage or injury suffered by a Client in relation to a Trip.
  • Guide authority: The Client agrees that Tupac Adventures guides have full and final authority on all matters and decisions in relation to the Trip, and the Client will act in good faith to follow such authority and advice of Tupac Adventures guides.
  • Preparation: The Client acknowledges that although Tupac Adventures will act in good faith to assist the Client during the Trip, it is the Client’s sole responsibility to ensure that the Client is adequately prepared for the Trip with the correct gear, and any special medial or dietary requirements that he or she may require.
    1. Passport Validity: The Client must ensure that their passport is valid for at least six months from the date of their arrival in Peru. This is a Peruvian government requirement, and failure to do so may result in permission being denied to enter the country.
    2. It is the responsibility of each tourist to check the requirements to enter Peru before organizing a tour in our country.
    3. Visa to visit Peru: It is the Client’s responsibility to ensure sure they organize and fulfill the visa requirements, if any, required for their entry and stay in Peru;
    4. Acclimatization: The Client acknowledges Tupac Adventures’s very strong recommendation that the Client stays in Cusco, or another high altitude city above 3,000 meters, for at least three days before starting a Trek. This will help minimize any possible effects of altitude sickness.
  1. GEAR: Tupac Adventures require that an additional price be paid by the Client to hire certain gear items that a Client borrows for a Trek. Such prices are listed on the Tupac Adventures website, and may be updated by Tupac Adventures from time to time at its sole discretion.
  2. PORTERS ON THE INCA TRAIL: Tupac Adventures uses porters on the Inca Trail to carry cooking equipment and tents. This does not include sleeping bags or sleeping mats, these are the Client’s responsibility. A Client may hire an extra porter to assist them in carrying their personal belongings, including their sleeping bag and sleeping mat, however this will require payment of an extra cost, found on the Tupac Adventures website.
  3. LIMITATION OF LIABILITY: Tupac Adventures’s total liability to the Client is limited, to the maximum extent permitted by law, to the amount of money paid to Tupac Adventures by the Client. Tupac Adventures will be in no way liable for any further loss or damage suffered by the Client except as expressly provided in these Terms.
  4. GOVERNING LAW: These Terms shall be governed by the laws of Peru and the Client and Tupac Adventures agree to submit to the jurisdiction of the courts of Peru in relation to any dispute regarding these Term
  5. For tours outside of Cusco we work with our partners, reliable companies with many years of experience, we always make sure to provide you with the best possible experience through them.
  6. Prices are subject to change due to social, economic, political and other reasons that prevent us to continue doing our tours with the prices agreed upon prior to the reservation.
  7. Confirmation According to the authorities it is very important to confirm your reservation 24 hours before the tour so you have to confirm your presence at the tour at least 24 hours in advance.